Draft, pending legal review
Contact
Here you will find the provider’s details and the ways to contact Korfi. This page is also the contact point required by the Digital Services Act (DSA), both for users and for authorities.
Provider
The provider of Korfi is:
- Name
- Artur Witoś
- Address
- Wólka Zatorska 16, 07-217 Wólka Zatorska, Poland
- Tax number (NIP)
- 5681625642
- REGON
- 386254514
- Register
- entered in the Central Register and Information on Economic Activity (CEIDG)
- Telephone
- [TO BE DECIDED: telephone number. Art. 12(1)(3) of the Polish Consumer Rights Act requires one where the trader has a telephone]
- hello@korfi.app [TO BE DECIDED: contact address - confirm]
We provide these details under Article 5 of the Polish Act on the Provision of Services by Electronic Means. The rules for using the service are in the Terms.
How to contact us
Choose the channel that fits your matter. We reply in Polish and in English.
- Technical support and product questions
- hello@korfi.app. Describe the problem and include your account email and the app version. We never ask for login codes, backup codes or your recovery key.
- Complaints
- hello@korfi.app, with “Complaint” in the subject line. Procedure and deadlines: Terms.
- Privacy and data subject rights
- hello@korfi.app. How rights are handled: Privacy policy.
- Reports of abuse and infringements
- abuse@korfi.app [TO BE DECIDED: address for abuse reports - confirm] and the Report abuse page.
- Appeals against moderation decisions
- Reply to the message with the decision or write to hello@korfi.app, quoting the case number from that message. See the Terms.
- Payments, invoices and refunds
- Paddle first, as the seller (first line). Details are in the “Payments, invoices and refunds” section below and in the Refund policy.
Indicative response time: [TO BE DECIDED: response time, for example 2 business days]. We do not provide round-the-clock support.
Contact point under the DSA
Under Regulation (EU) 2022/2065 (the Digital Services Act, DSA) we designate a single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11 DSA) and for users of the service (Article 12 DSA).
- Contact point address
- hello@korfi.app [TO BE DECIDED: whether to designate a separate address for authorities, for example authorities@korfi.app]
- Who it is for
- Authorities of the Member States, the European Commission, the European Board for Digital Services, Korfi users and people reporting infringements.
- Orders to act and to provide information (Articles 9 and 10 DSA)
- Send them to the contact point address, in Polish or English. Please state the issuing authority, the legal basis, an identifier of the content or account (a link address or the account email address) and reply details.
We do not rely solely on automated tools for contact: a person reads your messages. The direct means of contact is email. [TO BE DECIDED: whether to offer an additional means of contact, for example chat or telephone]
Languages of communication
We communicate in Polish and in English (Articles 11(3) and 12 DSA). We will read messages in other languages, but we will reply in Polish or English. [TO BE DECIDED: whether to accept other official EU languages]
Authorities of the Member States may write to us in Polish or English.
Payments, invoices and refunds
Paddle sells paid plans as the seller. Please direct questions about payments, invoices, taxes and refunds to Paddle first: help@paddle.com, paddle.net or the link in your purchase confirmation email.
Direct technical questions about the app and your account to us. Refund rules: Refund policy.
Reporting security vulnerabilities
If you found a security vulnerability in Korfi, please write to us: [TO BE DECIDED: address for vulnerability reports, for example security@korfi.app, or a security.txt file]. Please do not publish the details before we fix it, and do not access other people’s data.
If you suspect that someone has gained access to your account, sign out your devices in the account settings and write to us at hello@korfi.app.
Rules for using the service: Terms. How we process data: Privacy policy.